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Managing our water services: What’s the best option? Te whakahaere i ngā ratonga wai – he aha te tino kōwhiringa?

Our water, our future – have your say

We’re making one of the most important decisions in years – how we deliver our drinking water, wastewater and stormwater services. With rising costs, ageing infrastructure and stricter national standards, every council in New Zealand must now decide how these essential services will be managed. We need a smart, sustainable solution – and your input will help us get there.

We’ve explored the available options and identified a preferred model: a new regional water organisation made up of Hastings, Napier, Central Hawke’s Bay and Wairoa. We believe this model offers the best balance of safety, reliability and cost-effectiveness – but the final decision hasn’t been made. Your feedback will help shape what happens next.

Explore the options, understand what’s at stake, and have your say by midnight, Sunday 15 June.

Comparing the options

How it looks

Option1

What it costs for ratepayers

By 2034, households would pay about $400 less each year than if Hastings ran its own water services alone (Option 2), or about $380 less each year than if Council kept the services fully in-house (Option 3).

Key points

  • The new water organisation can borrow more money for water infrastructure.
  • Hastings District Council can borrow more money for projects that aren’t related to water (roads and parks, emergency recovery etc.).
  • Expected to be the most cost-effective for water customers over time.
  • Aligns with Government’s aspirations for Local Water Done Well requirements.
  • Easier to respond quickly to issues like growth and climate change.

How it looks

Option2

What is costs for ratepayers

By 2034, households would pay about $400 more each year compared to the regional model (Option 1).

Key points

  • The new water organisation can borrow money, but not as readily as with Option 1.
  • Hastings District Council would need to fund and manage the setup.
  • Without working with other councils there would be higher risks of needing to borrow more money, putting more pressure on Council’s credit rating.
  • Less likely to attract and keep specialist/skilled staff.

How it looks

Option3

What it costs for ratepayers

By 2034, households would pay about $380 more each year compared to the regional model (Option 1).

Key points

  • Higher ongoing financial strain.
  • Unlikely to meet Local Water Done Well requirements.
  • Highest risk of not complying with new laws.
  • Harder to respond quickly to issues like growth and climate change.

Your feedback

This consultation is not a referendum. That means it is not a vote. However, your feedback is important. Hastings councillors will use it to help them make a decision.

They must also think about:

  • what is best for residents now and in the future
  • the law
  • the Government’s strong preference for larger water organisations to help keep costs down.

Any decision about setting up a regional water organisation will also depend on what Napier, Central Hawke’s Bay and Wairoa councils decide.

Please note: all submissions will be available to the public, the media, and on Council’s website. For more information, you can call Hastings District Council on 06 871 5000.

To have your input formally considered, please ensure sections marked with an asterisk are completed.

Follow this link if the form fails to load. online form.

Facebook live Q&A

We hosted a Facebook live Q&A session on the Hastings District Council page on Tuesday 3 June. You can view this session below

Timeline

12 May - 15 June

Community consultation: Council will seek feedback from the community.

8 July

Hearings: Submitters can speak to their feedback in person.

31 July

Deliberations and final decision.

July – August

Preparation and adoption of Water Service Delivery Plan (WSDP): Based on the decision, staff will finalise a WSDP for Council to adopt in August.

By 3 September

Council submits adopted WSDP to Government.

By 1 November

Advice from Government on acceptability of WSDP or changes required.

From 2026-2027

Implementation period: Establishment of Water Services Organisation or enhanced Status Quo compliance.

30 June 2028

Water Services Organisations or councils must prove financial sustainability.

Drinking water
Wastewater
Stormwater

FAQs

The Government has brought in new legislation (rules) called Local Water Done Well for council-supplied water services: drinking water, wastewater and urban stormwater. These rules mean the three services must be cost-effectively managed and achieve Government-set standards.  By 2028, all councils must have a system in place that achieves these standards. 

There are three options for us to choose from;

  • A regional Council Controlled Organisation (CCO); one organisation managing water services for Hastings, Napier, Central Hawke’s Bay, and Wairoa councils (preferred option of all four councils).
  • A Hastings-only CCO; Hastings District Council would set up its own company to run Hastings water services.
  • Keep running it by a Council team; In-house delivery, where Hastings District Council keeps running water services as it does now, but with major changes to meet legal requirements.

A CCO is a company owned by one or more councils. It has its own board, is not-for-profit and focuses on what the council or councils want. Water CCOs must stay owned by the public and cannot be sold. 

Because it:

  • is the most cost-effective of the options supported by Government; current models show the cost to households at about $2600 less over 10 years
  • helps Council lower its debt, which means money will be available for emergencies or other important projects
  • works better by sharing staff, systems and buying things in bulk
  • enables us to better prepare for emergencies and climate change.

Council(s) won’t run the services day-to-day but will set the main goals and check the CCO is doing a good job through a ‘Statement of Expectations’ document. 

If Hastings joins a regional or local CCO, our water pipes, plants, and debt move to the new organisation. People will still only pay for water services (things like maintenance and new infrastructure) and debt for their own area, at least in the interim.  Any change to that will need to be agreed by all of the councils. 

  • Option 2 (Hastings-only CCO): About $400 more per year by 2034
  • Option 3 (In-house): About $380 more per year by 2034.

These options cost more because they don’t benefit from shared resources or provide more buying power.

Government is developing new, stricter standards that will require more money to be spent to upgrade the assets used to deliver drinking water, wastewater and urban stormwater. 

  • It involves a number of councils so is more complicated to set up.
  • Hastings will have less control because decisions are shared by a board representing all four councils.
  • It costs more at the start to set up, but ongoing costs are shared across the councils.
  • Higher cost than a regional CCO.
  • Harder to attract qualified staff when competing against larger organisations.
  • Hastings will need to fund all the costs of setting up and running a CCO.
  • Council would have much higher debt.
  • Less money to upgrade or fix water systems.
  • Much harder (if not impossible) to meet new Government rules and standards.
  • Fewer specialist workers.
  • Might have to cut other services to pay for water services.

No; Hastings District Council is asking what you think before making a final decision. It is not a referendum decided by number of votes, but your feedback is important and will help shape the future of water services in our district. 

No, Council will make the final choice. They will listen to your feedback but must also consider what is best for everyone now and in the future, and what the Government expects. 

While the details are yet to be confirmed, most likely yes if options 1 or 2 are chosen.  If we continue to deliver three waters from within Council, all water charges must still be shown separately on the rates bill.  

There are separate charges for wastewater and drinking water, however urban stormwater is charged under the general rate. 

Under options 1 and 2, all water charges will be moved off rates bills and charged separately by the new organisation, so rate bills will be lower.

No. The law says water services must stay publicly owned.

No. While the overall costs (things like finance, staff and IT) will be shared, people in Hastings will only pay for water infrastructure in Hastings. Each area’s water money will be kept separate, at least to start with, and that cannot change without the agreement of all the councils with services being managed under the CCO. 

Not automatically. The entity looking after water may consider the installation of water meters in the future. 

Yes, that is the proposal, however the legislation does allow stormwater management to stay with councils, at least initially.

We fully expect that mana whenua from across the region will participate in the governance and the process around decision-making of the chosen entity.

There will be rules about how councils can join or leave to make sure services stay stable. 

These changes only affect people connected (or with an available connection)to Council water services. Responsibility for private services (eg via a well, rainwater tank and/or septic tank) remain with the property owner.

You can:

    Fill out the form delivered to your mailbox.
    Fill in a form at any Hastings Library or Council office.
    Visit www.myvoicemychoice.co.nz.
    Visit the pop-up shop at 223 Heretaunga Street West, Hastings (Monday to Friday, 10am–4pm, May 19 to June 6)
    Send a written submission to Hastings District Council, attention LWDW, by June 15.

Hastings District Council
207 Lyndon Road East, Hastings 4122
Private Bag 9002, Hastings 4156
Phone: +64 6 871 5000
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